FAQ

Our skincare products are formulated to suit various skin types, including dry, oily, combination, and sensitive skin. However, individual reactions may vary. We recommend checking the product descriptions and consulting with a dermatologist. 

 

• HOW DO I USE ViTEN SKINCARE PRODUCTS EFFECTIVELY?

Each product comes with detailed instructions and guidelines for usage. To achieve the best results, follow these instructions carefully. If you have any doubts or need further guidance, don't hesitate to contact our customer support team.

 

• CAN I USE ViTEN PRODUCTS IF I HAVE ALLERGIES?

We encourage customers to review the ingredients list of each product to check for potential allergens. If you have known allergies, please consult with a healthcare professional before using our products. ViTEN LTD shall not be held liable for any adverse reactions due to allergens.

 

• ARE YOUR PRODUCTS VEGAN AND CREULTY-FREE?

Yes, at ViTEN, we are committed to providing cruelty-free products. We do not test our products on animals, and our ingredients are sourced responsibly.

 

• CAN I CANCEL MY ORDER AFTER PLACING IT?

You can request order cancellation within 24 hours of placing the order. Contact our customer support team via email to initiate the cancellation process. However, we cannot guarantee cancellation if the 24-hour window has elapsed. 

 

• WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept various payment methods, including credit/ debit cards, mobile money, and other online payment gateways. Payment must be made in full at the time of ordering.

 

• WHY WAS MY ORDER CANCELLED?

As a new brand, we have a limited amount of inventory available for customers to purchase. To ensure access to our products, our fraud system may cancel orders from customers attempting to rapidly purchase within a short duration, to protect all parties. It's in violation of our terms and conditions to create multiple accounts in order to place orders.

ViTEN strives to protect its customers and the brand's integrity by adhering to compliance standards, including our Terms of Service. Please visit this page to review our Terms of Service.

 

• HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We process and ship orders Monday - Friday, excluding holidays. Please allow up to 48hours or 2 business days  for orders to be processed before shipping. 

Your order may take longer to ship if we're experiencing high order volume but you’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the 

 

• HOW CAN I STAY UPDATED WITH  ViTEN'S  LATEST PRODUCTS AND PROMOTIONS?

To stay informed about our latest products, promotions, and skincare tips, you can subscribe to our newsletter on our website or follow us on our social media channels (TikTok, Instagram, etc.).

 

We hope this FAQ section has answered some of your questions. If you require further assistance or have any other inquiries, our customer support team is always ready to assist you. Thank you for choosing ViTEN Skincare!